Privacy Policy SV388 – Data Protection & Personal Information

1 Introduction & Commitment to Our Privacy

Sv388 has always placed the privacy and security of members' personal information as its highest priority. As a trusted online entertainment platform serving hundreds of thousands of users across Malaysia, we understand how important the trust you place in us is every time you use sv388's services.

This Privacy Policy is designed to clearly and transparently explain how SV388 collects, processes, stores, and protects your personal information. It also outlines your rights as a user and how you can control the use of your personal data.

By registering and using the SV388 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further assistance.

We are committed to never selling, renting, or sharing your personal information with third parties for marketing purposes without your explicit consent. Your trust is our most valuable asset, and we are dedicated to upholding it at all times.

2 Information We Collect

To provide you with the best and most secure experience, sv388 collects several categories of personal information. We only collect information that is strictly necessary for platform operations and legal compliance.

Registration & Identity Information

• Full name as per official identification document
• National identification number (MyKad) or passport number
• Date of birth for age verification (18 years and above)
• Active email address for account communications
• Registered mobile phone number
• Current residential address

Financial & Transaction Information

• Bank account number and bank name for deposit and withdrawal processing
• E-wallet details used (if applicable)
• Records of all deposit, withdrawal, and wagering transactions
• Payment history and payment methods used

Technical & Usage Information

• IP address of the device used to access the platform
• Web browser type and device operating system
• Login session information including date, time, and location
• Platform usage data such as games played and session duration
• Cookie data and related tracking technologies

3 Data Collection & Usage Purpose

Every piece of information we collect has a clear and legitimate purpose. sv388 uses your personal data solely for the following purposes:

• Identity Verification (KYC) — Ensures every member is a real individual who meets the age and eligibility requirements to use the platform.
• Transaction Processing — Enables deposits and withdrawals to be processed safely and efficiently to the correct bank account or e-wallet.
• Account Security — Detects and prevents unauthorised login attempts, fraud, or suspicious activity on your account.
• Legal Compliance — Meets reporting requirements to the relevant authorities as mandated by Malaysian law, including anti-money laundering regulations.
• Customer Support — Provides effective assistance when you need technical support or account-related enquiries.
• Personalize Your Experience — Personalises game recommendations and promotions based on your preferences and usage habits.
• Platform Communications — Sends important notifications relating to your account, transactions, promotions, and policy updates.
• Responsible Gaming — Detects usage patterns that may indicate gambling-related issues and offers appropriate support.

4 Data Encryption & Security

Your data security is SV388's top priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected against cyber threats at all times.

Encryption Technology

All data transmitted between your device and sv388 servers is protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by leading banking and financial institutions worldwide. This means your information, including login credentials and transaction data, cannot be intercepted or read by any third party while in transit.

Database Protection

• Passwords are stored in hashed form using the bcrypt algorithm — your original password is never stored as plain text.
• Sensitive financial data is stored in isolated database segments with strict access controls.
• Data backups are performed regularly and stored in secure, geographically separate locations.
• All internal access to user data is logged and continuously monitored by our security team.

Continuous Security Monitoring

The sv388 security system operates 24/7 with automated monitoring to detect any unusual activity or potential security threats. Any suspected security incident will be investigated promptly and you will be notified if your account is affected.

5 Information Sharing & Disclosure

Sv388 does not sell, transfer, or disclose your personal information to third parties except in the following limited and necessary circumstances:

• Payment Service Providers — We share the necessary transaction information with trusted payment processors to complete your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Legal & Regulatory Requirements — sv388 will disclose information to the relevant authorities when required by Malaysian law, court order, or valid legal process.
• Technical Service Providers — Software and technical infrastructure providers engaged by sv388 may have limited access to data for operational purposes only, and are subject to strict confidentiality agreements.
• Fraud Prevention & Security — In cases of detected fraud or suspected illegal activity, relevant information may be shared with the appropriate security agencies or authorities.
• Your Consent — In any other situation requiring disclosure of your information, sv388 will obtain your explicit consent first.

6 Cookies & Tracking Technologies

Sv388 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login session verification and security. Cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies — Saves your preferences such as language, display settings, and game choices for a convenient returning experience.
• Analytics Cookies — Used to analyse traffic and usage patterns in aggregate and anonymised form for platform improvement purposes.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and SV388's internal policies, you have the following rights regarding your personal data:

To submit any request relating to the rights above, please contact the sv388 customer support team via 24/7 live chat within the platform. We will process your request within 30 business days in accordance with Malaysia's PDPA requirements.

8 Data Retention & Deletion

Sv388 retains your personal information only for as long as necessary to fulfil the original purpose of its collection, or as required by applicable laws and regulations.

• Active Account Data — Retained for the duration your account remains active and for a period after account closure for legal compliance purposes.
• Transaction Records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• Security Log — Retained for 12 months for security incident investigation and fraud detection purposes.
• KYC Data — Retained in accordance with applicable anti-money laundering legal requirements.
• Marketing Data — Deleted within 30 days after you withdraw consent for marketing communications.

Once the retention period expires, your data will be securely deleted or fully anonymised using secure data deletion procedures to ensure it cannot be recovered or accessed again.

9 Account Privacy & Self-Control

Sv388 believes you have the right to control your own personal information. To that end, we provide a range of privacy tools and settings that you can manage directly through your account dashboard:

• Notification Settings — Choose the types of notifications you wish to receive: transactions, promotions, security, or all.
• Trusted Device Management — Review and manage the list of devices that have been used to access your account.
• Login History — View a complete login record including date, time, location, and IP address to detect any suspicious access.
• Update Information — Update your email address, phone number, and bank account information at any time.
• Game Privacy Settings — Control whether your game history and statistics are visible in certain contexts.

For members who choose to close their account, we offer a self-exclusion option that prevents you from re-registering within a set period — an important step in supporting responsible gaming. Learn more on the Responsible Gaming us.

10 Policy Changes & Contact Us

Sv388 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technologies used, or applicable legal requirements. Whenever this Privacy Policy is materially updated, we will:

• Update the "Last Updated" date at the top of this page.
• Send notifications to all registered members via email and in-account notifications.
• Displays a summary of key changes in the relevant update notification.
• Provide a minimum of 14 days' notice before changes take effect, except in cases of security emergencies.

Continued use of the sv388 platform after the effective date of any Privacy Policy update will be considered acceptance of the updated policy. You are encouraged to review this page periodically.

We are committed to responding to all privacy-related enquiries within 5 business days. For urgent matters such as suspected unauthorised account access, please use the live chat channel for a faster response.