Terms and Conditions SV388 – Complete Platform Usage Guide

1 Introduction & Acceptance of Terms

Welcome to sv388, an online entertainment platform operating under a valid licence. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and sv388 ("Company", "We", or "Platform").

By registering an account, accessing the platform, or using any SV388 service — whether via the website or mobile app — you automatically agree to be bound by all terms, conditions, policies, and guidelines contained in this document, including Privacy Policy and Responsible Gaming Policy us.

Sv388 reserves the right to modify, add to, or amend any part of these terms at any time without prior notice. However, we will endeavour to notify members via in-account notifications or email for significant changes. The responsibility to monitor term updates rests with the member.

2 Eligibility & Account Registration

To register and use sv388's services, you must meet the following eligibility requirements:

• You must be at least 18 years and above on the registration date.
• You must be an individual and not represent a company or organization unless approved in writing by SV388.
• You are not listed on any recognized gambling exclusion list.
• You are not under the influence of drugs, alcohol, or external pressure when making betting decisions.
• You are solely responsible for ensuring that your use of the SV388 platform complies with all local laws applicable in your jurisdiction.

Account Rules

Each member is only permitted to hold one (1) active account only. Detection of multiple account ownership by the same individual — whether using different names, email addresses, phone numbers, or bank account numbers — will result in all associated accounts being suspended or terminated without refund of remaining balance.

Sv388 reserves the right to conduct identity verification (KYC) checks at any stage. Members are required to submit supporting documents such as a national ID, bank statement, or utility bill upon request. Failure to do so within the specified timeframe may result in withdrawal restrictions or account closure.

3 Deposits, Withdrawals & Transactions

Sv388 supports a variety of payment methods commonly used in Malaysia, including FPX bank transfers, local e-wallets, and other digital payment methods listed on the platform. All transactions are processed through secure, encrypted channels.

Deposit

• The minimum deposit amount is RM 20 per transaction.
• Deposits are typically credited to your account within 1–5 minutes after successful payment verification.
• Members are responsible for ensuring that all payment details entered are correct. SV388 is not liable for any delays or loss of funds resulting from incorrect details provided by the member.
• All deposits must be made using a payment method registered in the same member's name. Deposits from third-party accounts are not permitted.

Withdrawal

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal requests are processed within 5–30 minutes on regular business days.
• Withdrawals will be processed to the same bank account or e-wallet used for the deposit, subject to successful identity verification.
• Sv388 reserves the right to request additional supporting documents before approving any withdrawal request deemed unusual or high-risk.
• Wins obtained through fraudulent activity, bonus abuse, or system manipulation are not eligible for withdrawal and will be voided.

4 Bonus & Promotion Terms

Sv388 offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to wagering (rollover) requirements set out separately for each promotion. The specific terms for each promotion can be found on the Promotions us.

• Bonuses cannot be directly converted to cash without meeting the specified rollover requirements.
• A member is only eligible to claim the welcome bonus once one (1) time only.
• Sv388 reserves the right to withdraw or cancel any bonus suspected to have been obtained through fraud, abuse, or attempts to exploit the promotions system.
• Unused bonuses will expire automatically upon the end of their validity period without further notice.
• Using multiple accounts to claim the same bonus is a serious violation and will result in the freezing of all accounts involved.

5 Game Rules & Wagering

All games available on the sv388 platform use an independently certified Random Number Generator (RNG) system. This ensures that every game outcome is entirely random and cannot be influenced by any party, including sv388 itself.

• Members are responsible for understanding the rules of each game before placing any wagers.
• Confirmed bets cannot be cancelled except under specific circumstances defined by the applicable game rules.
• Any technical disruptions, loss of internet connection, or device failure during gameplay are not the responsibility of sv388, unless the fault originates from sv388's own systems.
• Use of automation software, bots, or any tools that provide an unfair advantage over other players is strictly prohibited and will result in account closure along with forfeiture of all balances and wins.
• Minimum and maximum betting limits for each game are set by the respective game provider and displayed within the game interface.

6 Account Security & KYC

The security of your account is a shared responsibility between you and SV388. We use 256-bit SSL encryption to protect all data transmitted through our platform. However, you should also take the following steps to safeguard your account:

• Use a strong, unique password for your SV388 account — do not reuse passwords from other platforms.
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially when using a shared device.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Notify the SV388 support team immediately if you suspect any unauthorized access to your account.

The KYC (Know Your Customer) process is a standard procedure we implement to comply with financial compliance requirements and prevent money laundering. All information submitted for KYC purposes will be handled in accordance with Privacy Policy us.

7 Account Closure & Restriction

Sv388 reserves the right to suspend, restrict, or close any member's account without prior notice under the following circumstances:

• Detection of multiple account ownership by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Use of automation software, bots, or strategies deemed fraudulent or exploitative of the system.
• Systematic abuse of promotions or bonuses.
• Withdrawal requests suspected to be linked to illegal activities or money laundering.
• Violation of any terms contained in this document.

Members who wish to voluntarily close their account may contact our customer support team. Any valid remaining balance will be processed for withdrawal after the necessary review is completed, subject to no outstanding compliance issues.

8 Responsible Gaming Policy

Sv388 is committed to promoting a healthy and responsible gaming environment. We believe that entertainment should remain enjoyable and not become a source of stress or financial hardship.

Our platform provides the following self-control tools, which you may use at any time through your account settings:

• Daily/Weekly/Monthly Deposit Limits — Set limits that suit your budget.
• Play Time Limits — Receive alerts when you have played beyond the set time limit.
• Temporary Account Pause — Suspend access to your account for a period of 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion — Option to permanently close your account for those who require more serious assistance.

If you believe that you or someone you know may have a gambling-related problem, please visit the Responsible Gaming us for further information and support resources.

9 Liability Limits & Disclaimers

Sv388 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from betting decisions.
• Service disruptions due to scheduled system maintenance or technical emergencies.
• Data loss due to technical failures beyond SV388's control.
• Unauthorized access to your account resulting from the member's own negligence.

Sv388 makes no guarantee that the platform will always be free from errors or disruptions. We will make every effort to ensure platform availability at all times; however, scheduled maintenance will be communicated in advance where possible.

10 Changes to Terms & Regulations Take Effect

Sv388 reserves the right to modify, add to, or amend these Terms and Conditions at any time. Members will be notified of significant changes via in-account notifications or email at least 7 days before the changes take effect, except in situations requiring immediate action.

Continued use of the sv388 platform after the effective date of any changes to the terms constitutes full acceptance of the updated terms. It is the member's responsibility to review this page periodically to stay informed of the latest version.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where sv388 is registered. Any disputes arising from or related to these terms shall be resolved through arbitration or the relevant court in accordance with that jurisdiction.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

For any enquiries regarding these terms, you may contact the sv388 customer support team via the 24/7 live chat available on the platform.